Communication with Stakeholders

Basic approach

The AEON delight Group's management principle is "We pursue the Creation of ‘Environmental Value’ for our Customers and for the Local Communities”. Based on this management principle, we will contribute to solving social issues and achieving a sustainable society by creating "environmental value" in all aspects of our business together with our many stakeholders.

Stakeholder engagement initiatives

Stakeholder	Main engagement methods	Frequency
Customers	Customers visit Support at the AEON delight Solution Center Website (corporate site/FM Navi) Customer survey	As needed As needed As needed Annual
Employees	Occupational Safety and Health Committee Labor-management councils at all levels Employee satisfaction surveys Internal and external consultation/reporting desks Online in-house newsletters Company intranet	Monthly Quarterly Annual As needed As needed As needed
Partner companies	AEON delight meetings Workshops and awards sessions Work quality evaluation Partner hotline (consultation/reporting desk) Partner survey	3 times a year Once or twice a year As needed Annual
Shareholders and investors	General shareholders' meeting Earnings briefings Integrated report Shareholder newsletter Individual meetings with institutional investors Website	Annual Semiannual Annual Semiannual As needed As needed
Local communities	Explanations during disaster drills etc. Community contribution activities	As needed As needed