AEON delight's Strengths

Over 20,000 qualified employees

Our Group employs over 20,000 qualified personnel, ranging from essential personnel for facility maintenance to those with knowledge and skills related to reducing environmental impact. These employees are deployed to our more than 500 service locations throughout Japan. We maintain a network of approximately 5,000 partners to uniformly provide highly specialized services throughout Japan.

Number of key qualified employees
(as of February 28, 2023, non-consolidated)

Unique training facilities held within the Group

We have our own training facility, AEON delight Academy Nagahama, where employees can gain knowledge and skills through practical training and lectures in a simulated facility environment. In addition to technical capabilities, we are constantly developing professional personnel who can put themselves in the customer's shoes and provide hospitality. We are committed to providing world-class service quality with our technical and human capabilities.

Technical contests aimed at improving quality of operations

Starting in FY2019, we have been hosting technology contests to encourage experts in various fields to hone their technical capabilities and further develop ideas generated in the field into shared assets for the Group. In addition to our domestic and overseas group companies in the facilities management, security, and cleaning businesses, we also have partner companies participating in the contest.
Through these technical contests, we strive to improve the expertise of not only our own company but also our overall service network.

We have two AD Solution Centers (ADSC) in Japan, one in Osaka City and the other in Komaki City, Aichi Prefecture (AEON Komaki Crisis Management Center), which serve as our core crisis management centers for disaster prevention. ADSC constantly collects and analyzes disaster information and remotely monitors our facilities under management for abnormalities in order to prepare for disaster risks. In the event of disasters such as earthquakes, floods, and major power outages, we handle the situation as an organization with the ADSC in charge of collecting information. To date, we have supported our customers' crisis management by restoring damaged facilities, dispatching support personnel, coordinating with relevant ministries and agencies, and procuring disaster response equipment and supplies, in an effort to minimize damage and restore facilities quickly.

In addition, our new headquarters, which began operations in September 2021, is home to the Kanto Regional Office's Customer Support Center (CSC)*, which can function as a substitute for the ADSC. By sharing systems and data among our three locations in Osaka, Komaki, and Tokyo, and by establishing a backup system for crisis management functions, we have built a system that can demonstrate resilience in the event of a major, widespread disaster.
In the event of a disaster, one of the eight nationwide CSCs located close to the disaster area will quickly gather information and work toward early recovery and reconstruction of the affected area by carrying out disaster response efforts that leverage field expertise in cooperation with the ADSC.

* Customer Support Center (CSC)
We have Customer Support Centers established under our eight regional offices in Japan. These centers provide remote support for facility management operations through various systems and sensors, and also gather customer requests and information on each facility.

Examples of Past Support Activities

Earthquake off the coast of Fukushima Prefecture (March 16, 2022)

Earthquake off the coast of Fukushima Prefecture (February 13, 2021)

Hokkaido Eastern Iburi Earthquake (September 6, 2018)

July 2018 Torrential Rain (June 28 to July 8, 2018)

COVID-19 response

Amid the COVID-19 pandemic, we continued to provide a safe and secure environment for people using our facilities by implementing a variety of infection prevention measures in response to the changing environment.

By leveraging our network and procurement capabilities in the materials business, we were able to provide a stable supply of infection prevention materials such as alcohol dispensers, face masks for business use, and acrylic partitions from the early stages of the pandemic. In addition, by harnessing the expertise we accumulated through our hygiene control service, a cleaning service including infection control that we have developed and offered to healthcare facilities before the pandemic, we were able to develop our New Standard Cleaning service designed for the age of COVID-19, which we launched in September 2020. We provide a hygienic environment backed by scientific evidence in accordance with a cleaning procedure manual developed under the supervision of infection control experts. Moreover, we developed a Network CO2 Density Monitoring System with a manufacturer for the purpose of promoting ventilation in facilities, and began offering the system in April 2021. By visualizing CO2 density, we promote improved ventilation while fostering a sense of security for people using our facilities.

We continue to provide safe and secure facility environments even amid the pandemic by implementing various infection prevention measures.

Digital transformation promotion initiatives

As the labor shortage in the facility management industry becomes increasingly severe, we are moving forward with digital transformation to promote area management*1, a new facility management concept. The remote support provided by the CSC has helped us reduce resident facility managers, and we are shifting from conventional resident-based individual facility management to a multiple facility management system that mainly consists of patrolling by area. At the same time, the data collected and accumulated from inside and outside facilities are processed into valuable information and shared to help solve customer issues. We continue to update the information with the AEON delight Platform*2, which also functions as a shared data collaboration platform for our entire service network, including group companies and partner companies.

Through these efforts, we are transforming our business into a sustainable model that adapts to changes in the environment.

• *1Area management refers to a facility management model that efficiently manages multiple facilities in an area through remote management.
• *2AEON delight Platform is an information collaboration platform that processes data collected and accumulated from inside and outside facilities into valuable information that helps solve customer issues and shares it throughout the entire service network comprising group companies and partner companies.

Selected as a certified digital transformation business by the Ministry of Economy, Trade and Industry(METI)

In june 2021, we were selected as a Ceritified Digital Transformation Business In recognition of our digital transformation promotion system aimed at building a sustainable business model in facility management, which meets the criteria for certification by the Ministry of Economy, Trade and Industry(METI).