Message from the President

To continue protecting people's precious places
as an environmental value-creating company

The AEON delight Group celebrated its 50th anniversary in 2022.
This is a result of the support of our stakeholders, including customers, partners, and shareholders, as well as the efforts of our management and employees over the years, who have continued to take on a variety of challenges while staying true to our founding philosophy of protecting the safety and security of facilities.
We will continue to protect people's precious places as an environmental value-creating company by constantly transforming to adapt to changes in the environment.

Value Creation and Strengths Responding
to environmental changes with continued evolution

Our value creation originates in our mission to “pursue the Creation of ‘Environmental Value’ for our Customers and for the Local Communities” through facility management. We have continued to grow by evolving in response to environmental changes, in order to provide safe, secure, and comfortable environments to local communities and the facilities we manage (our customers).

The spread of COVID-19 infections is changing people’s standards for safety and security. For example, whereas cleanliness was once assessed by aesthetic factors such as a neat and sanitary appearance, current needs go beyond aesthetics to maintaining hygienic environments that can prevent infections. Amid such circumstances, we set out to establish “New Standards in Facility Management” that incorporate infection control measures. As part of these efforts, we developed “New Standard Cleaning,” a new evidence-based cleaning standard for creating hygienic environments in the COVID-19 era, which we began offering in September 2020.

We have also made similar efforts in reducing our environmental impact. Amid growing social awareness of environmental impacts following the Great East Japan Earthquake of March 11, 2011, we have contributed to reducing energy use by offering environmentally-friendly products such as LED lighting. We have continued to evolve in response to changing needs, including the launch of a new electricity supply service in September 2020.

Celebrating our 50th anniversary - Beliefs that will never change and things that must be changed

・Origin of the AEON delight Group
The origin of the AEON delight Group can be traced back to the Sennichi Department Store fire that broke out in Osaka in May 1972. It was the worst fire incident in the history of building fires in Japan, leaving 118 people dead. With the aim of preventing such a tragic accident from ever happening again, we founded the company and developed our expertise and techniques in facility management to "pursue facility safety and provide an environment where customers can visit our stores with peace of mind."
Our company, which started with only a few employees out of deep regret for the tragic accident, has grown into a corporate group with over 20,000 employees providing services throughout Japan and Asia.

・AEON delight and the creation of the environmental value management principle

AEON delight was formed in 2006 through the merger of its predecessors, Japan Maintenance and Aeon Techno Service. We then discussed what we needed to do in order for AEON delight to make even greater strides, which resulted in the creation of our management principle to "pursue the Creation of ‘Environmental Value’ for our Customers and for the Local Communities" The phrase "creation of environmental value" expresses our aspiration to become a company that continues to protect people's
precious places by expanding the value we provide from safety and security, our founding philosophy, and including cleanliness, comfort, and reducing environmental impact. Since 2006, we have continued to grow by bringing in companies that share our vision. We believe that the fact that the AEON delight People, which come from diverse backgrounds, have been able to unite and continue to grow is largely attributable to the establishment of this management principle, which serves as the basis for our corporate activities

・Beliefs that will never change and things that must be changed

The AEON delight Group celebrated its 50th anniversary in 2022, and the role we fulfill in society will remain unchanged in the years to come. Our role is to create environmental value and to continue protecting people's precious places. However, the means and the goals we need to achieve change with the times. For example, the standards for people's safety and security have changed when the COVID-19 pandemic came about, and infection prevention measures are now the norm in every facility. The New Standard Cleaning that we began offering in 2020 is a new standard for cleaning services that incorporates infection prevention measures developed in response to these changing needs.
The AEON delight Group will aim to achieve fur ther sustainable growth by continuing to transform in response to changes in the business environment. This is why we established AEON delight Vision 2025 (Vision 2025) as our aspiration for the future, and formulated a three-year medium-term management plan (medium-term management plan) starting in FY2021 to accelerate our
growth toward achieving our Vision 2025. Under the three basic policies of Customer-oriented Management, Digital Transformation (DX) Promotion, and Group Management, we aim for higher growth. 

To Our Stakeholders

The world is facing a variety of challenges to achieve a sustainable society, including environmental and human rights issues. As a corporate group that aims to solve social issues by ensuring safety and security, resolving labor shor tages, and addressing environmental issues through facility management, we sense every day that there are more and more fields we should pursue.
We will continue to protect people's precious places by adapting to the changing environment as well as people's values, while continuing to transform ourselves.
We look forward to your continued support as we take new steps toward the next 50 years.

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