Handling of Personal Information

Handling of Personal Information

Any personal information provided will only be used to the extent necessary for responding to inquiries.

AEON DELIGHT CO., LTD. and other AEON delight Group companies (hereinafter the “Company") recognize that the personal information (i.e., all items pertaining to personal privacy) of each user (hereinafter the “User”) of this website (www.aeondelight.co.jp) is extremely important, and handle such information with utmost care.

1. Purpose of Collecting and Using Personal Information

The Company and this website use the provided personal information for the following purposes:

  1. To provide information and services that more closely match User needs
  2. To promote the company’s offerings
  3. To increase the frequency of website visits
  4. To collect and analyze statistics as part of the Company’s operations

When we acquire personal information, we will notify or disclose the purpose of use in an appropriate manner.

2. Personal Information Security Measures

In handling the personal information obtained during registration, the Company will take appropriate security measures to prevent loss, damage, alteration, or leakage.

3. Disclosure of Personal Information to Third Parties

The Company and this website will not disclose personal information to external third parties without the User’s consent. However, personal information may be disclosed without the User’s consent in the following cases:

(Cases when provision of personal information is required by law, etc.)
  1. (1)Cases in which personal data is provided to a third party in accordance with laws and regulations
  2. (2)Cases in which provision of personal data to a third party is necessary for the protection of the life, body, or property of an individual and in which it is difficult to obtain the consent of the individual
  3. (3)Cases in which the provision of personal information is particularly necessary for improving public health or promoting the sound growth of children and in which it is difficult to obtain the consent of the individual
  4. (4)Cases in which it is necessary to cooperate with a national agency, a local government, or an individual or entity entrusted by either a national agency or local government to execute affairs prescribed by law, and in which obtaining the consent of the individual is likely to impede the execution of such affairs
(Cases when the handling of personal information is entrusted to a third party)

When we outsource the handling of customer personal information to an outside contractor, we may provide the customer's personal information to the outsourced contractor to the minimum extent necessary under our strict control.

(Cases when personal information is shared with group companies)

We may share customer personal information with our group companies.

  1. (1)Personal data that may be shared
    • Information on customer attributes such as name, gender, telephone number, address, e-mail address, employer, business needs, public information, etc., and other information provided by the customer.
    • Information on individual transactions with customers, such as the types of products and services used, contract dates, transaction amounts, balances, due dates, etc.
    • Information on customer use of services provided by our group companies, such as purchase history and website browsing history.
  2. (2)Scope of personal information sharing
    Domestic consolidated subsidiaries and domestic equity-method affiliates of each company listed in the annual securities reports of the Company and Aeon Co., Ltd. (limited to companies that have already made an external notification in accordance with Article 27, Paragraph 5, Item 3 of the Act on the Protection of Personal Information).
    Click here to see AEON DELIGHT CO., LTD. group companies.
    Click here to see Aeon Co., Ltd. group companies.
  3. (3)Purposes of use by companies that personal information is shared with Purposes of use will be in accordance with "Handling of customer personal information: 1. Purpose of use of personal information”.
  4. (4)Party responsible for the management of relevant personal data
    Teitokanda Bldg. 1-1-1 Kandanishiki-cho, Chiyoda-ku, Tokyo 101-0054
    Kazumasa Hamada, President & CEO, Group CEO

4.Name and address of the business handling personal information and name of its representative

Teitokanda Bldg. 1-1-1 Kandanishiki-cho, Chiyoda-ku, Tokyo 101-0054
Kazumasa Hamada, President & CEO, Group CEO

5.Inquiries regarding personal information

Please contact us using the phone number below for any comments, requests, inquiries, disclosure, correction, or deletion of personal information held by our company.

However, please be aware that correcting, updating, or deleting personal information may result in being unable to use services that require such information.
It may also be possible to change personal information on the website by entering the user ID and password provided. Any changes to personal information made using the User’s ID and password will be deemed to have been made by that User.

Personal Information Contact Desk, General Affairs Department
Teitokanda Bldg. 1-1-1 Kandanishiki-cho, Chiyoda-ku, Tokyo 101-0054
Tel: 03-4360-3558

6. Requests for disclosure of personal information

If a customer or their agent files a request for disclosure, correction, deletion, suspension of use, etc. (hereinafter referred to as "disclosure, etc.") of personal information provided by the customer, we will respond to such request within a reasonable time and scope. However, the information will not be disclosed in the following cases. If we decide not to disclose the information, we will provide a notice explaining the reason for the decision.

  • Cases in which the identity of the person whose personal information is held cannot be confirmed
  • Cases in which the authority of representation cannot be verified when the request is filed by an agent
  • Cases in which the request form is incomplete or the request is not made in accordance with our procedures
  • Cases in which the subject of the request for disclosure, etc. does not fall under the definition of personal information held by our company
  • Cases in which there is a risk of harm to the life, body, property, or other rights or interests of the individual concerned or a third party
  • Cases in which there is a risk of significant disruption to the proper operation of our business
  • Cases in which the use of the information is in violation of other laws and regulations
  • Other cases in which we are not obligated to disclose, etc. under the Act on the Protection of Personal Information.

The procedures for disclosure, etc. are as follows.

  1. We will send a "Request Form for Disclosure of Retained Personal Data" prepared by our company, as well as a procedural guide describing where to send the request form, handling fees, and payment methods, to the person who requested disclosure, etc. to our contact desk noted in section 6 above.
  2. The person who requests to receive the "Request Form for Disclosure of Retained Personal Data", etc. shall pay the fee in the manner specified in the procedural guide and send the completed request form and identification documents to the address indicated on the request form. If the request is submitted by a representative, the representative's identification documents must also be sent.
  3. Once our contact desk receives the documents described in step (2) above and confirms that the handling fee has been paid, we will begin the procedure. However, if any of the aforementioned cases of non-disclosure applies, we may not respond to all or part of the request.

7. Cookies

To make browsing more convenient for return visitors, the website sends small files, known as “cookies,” which allow it to identify the computer being used. Stored on hard drives and analyzed, the data is then used for surveys, analysis, research, and auditing as part of Company and Group operations. Cookies cannot be used to identify individual Users.

Cookies sent by the website can be rejected by changing the settings of the internet browsing software (browsers) being used. However, please be aware that doing so may prevent the website or website-based services from being used as intended.

8. IP Addresses

The website records users' IP addresses in log files, which are used to analyze website usage trends and improve services.

However, the website does not track the activity of individual Users or link personal information to IP addresses.

9. Use of SSL Encryption

Personal information is sent and received using SSL encryption. Used by many websites, SSL has become the most common means of two-party encrypted communication on the internet.

Names, numbers, and other entered personal information is automatically encrypted during sending and receiving to prevent important information from being stolen or altered.

However, please be aware that, due to the nature of internet communication, security cannot be completely guaranteed.

10. Disclaimer

The Company bears no responsibility for the security of personal information sent by Users to the Company or this website.