AEON delight

Greeting

Sustaining lives and livelihoods
Becoming an environment value-creating company, and contributes to the realization of a sustainable society

We would like to express our deepest condolences for those who have lost their lives to the ongoing COVID-19 pandemic, along with our heartfelt sympathies for those who have contracted the disease, their families, and all who have been affected.
We would also like to express our sincerest respect and gratitude for the medical community and all others working to maintain our social infrastructure.
In these difcult times, we have sought to sustain people’s lives and livelihoods by maintaining the safety and security of a diverse range of facilities with continued management services.
As a company that oversees part of our social infrastructure, we have ensured that we can continue to serve customers by prioritizing the health and safety of our employees, while also focusing the Group’s efforts on developing and offering a range of services to assist disease prevention measures, with the aim of making prevention efforts part of everyday life.

■Becoming an environment value-creating company and solves social issues in Asia

In October 2018, our Group formulated the AEON delight Vision 2025 as a medium- to long-term vision for further growth, pledging to become “an environmental value-creating company in Asia that resolves social issues based on ‘Safety and Security,’‘Labor shortage,’ and ‘Environment’ as the three pillars of our growth strategy”.

■New medium-term management plan for realizing Vision 2025 (FY2021-FY2023)

In April 2021, we formulated a new medium-term management plan (FY2021 - FY2023) that contributes toward the realization of Vision 2025 by speeding up growth. To achieve further growth, we will boost our Group’s management capabilities by building a sustainable business model around the three core policies of ‘Customer-Oriented Management’, ‘Promotion of Digital Transformations (DX)’ and ‘Group Management’.
In terms of ’Customer-Oriented Management’, we strive to offer services that contribute even more to solving customers’ problems, by using our nationwide Customer Support Centers and account sales to gather information on market needs, which are then reected in our offerings. In the area of ‘Digital Transformation, we are building sustainable facility management models by integrating human skills and technology. Finally, as part of ‘Group Management’ we are working to strengthen governance systems as the foundation for sustainable growth.

■Speeding up growth by consolidating HQ functions

As part of our medium-term management plan initiatives, we consolidated our headquarters functions in the Teitokanda Building (Chiyoda-ku, Tokyo) with the aim of improving the efciency of head ofce operations and raising productivity by enacting workstyle reforms. We began operating at the new location from September 2021. To ensure that our new headquarters remains close to the front line, we have established a system that facilitates immediate communication with key locations in Japan and overseas.
We will speed up the growth of the AEON delight Group by creating a structure that enables our headquarters to grasp conditions at individual branches and companies in real-time, and to provide rapid support for resolving issues at regional ofces and domestic/overseas Group companies as necessary.

■Contributing to the realization of a sustainable society

through continuous innovation The spread of COVID-19 has forced signicant changes to people’s lives. With disease prevention measures becoming the norm in all aspects of life, the growing shift to remote working and online services is changing the functions required of certain facilities. Society is facing various other challenges, such as climate change and the accompanying natural disasters, which facilities also need to deal with urgently.
Responding to these diverse environmental changes with constant innovation, we will continue to sustain people’s lives and livelihoods by ensuring the safety and security of our facilities.

We aim to be an environmental value-creating company in Asia that resolves social issues based on

President & CEO
Group CEO

Kazumasa Hamada

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