Privacy Policy

Personal Information Protection Policy

Basic Policy

The management principle of AEON DELIGHT CO., LTD. is “"We pursue the Creation of 'Environmental Value' for our Customers and for the Local Communities”. In accordance to this principle, we will comply with laws and regulations concerning the protection of individual rights and personal information, while fully recognizing our social responsibility to protect all personal information handled by our company.

1. Initiatives to Protect Personal Information

  • We will comply with laws and regulations concerning the protection of personal information as well as internal rules.
  • We will appoint a personal information protection manager, who will be given responsibility and authority for the implementation and operation of personal information protection, and will conduct education and training to strictly manage personal information.
  • We will appoint a personal information protection auditor to conduct audits related to personal information protection.
  • For cases of nonconformity, we will improve our internal rules and operations.
  • We will request cooperation from our business partners and related parties to protect personal information.
  • This policy will be posted on our website so that it can be viewed at any time.

2. Handling of personal information

  • Regarding the collection, use, and provision of personal information, we will clarify the purpose of use at the time of collection, and use the collected personal information only for the necessary period of time and within the scope of the purpose of use. When there is no longer a need to use such personal information, we will work to delete such personal information in a timely manner.
  • When we are requested to disclose, correct, or delete personal information, we will promptly comply with such requests within a reasonable period of time and to a reasonable extent.
  • With regard to the implementation of security measures, we will handle personal information appropriately to prevent problems such as unauthorized access, loss, falsification, and leakage.

Privacy Policy

AEON DELIGHT CO., LTD. recognizes that the proper protection of customer personal information (hereinafter referred to as "personal information") is a serious responsibility, and we will take the utmost care in handling such information.

Ⅰ Handling of personal information

1. Purpose of use of personal information

In order to facilitate the smooth operation of our business, we acquire personal information from customers and use it for the following purposes. The purpose of use of personal information we acquire is as follows. When we acquire personal information, we will notify or disclose the purpose of use in an appropriate manner.

  1. (1)We use our customer’s name, e-mail address, telephone number, company name, department name, and title for the following purposes:
    • To enter into and execute contracts and manage other transactions between customers and our company and group companies.
    • To facilitate communication and socially customary notifications and greetings between customers and our company and group companies.
    • To provide information on the products and services of our company and group companies related to transactions with our customers.
  2. (2)We collect and analyze the customer's cookie information and browsing history of our website, and use it for the following purposes.
    • To conduct surveys, analysis, research, and audits related to the businesses of our company and group companies.

2. Usage restrictions

We will not use personal information beyond the scope necessary to achieve the purposes of use stated in section 1 above.

3. Management of personal information

We will appoint a personal information manager, comply with laws, regulations, and internal rules concerning personal information, and take the utmost care in handling customer personal information. In addition, we will implement appropriate management measures to prevent unauthorized access, loss, corruption, falsification, leakage, etc., of customer personal information.

The Company performs specific control measures such as the following.

  1. (1)The Company provides ongoing in-house training on the protection and appropriate handling of customer personal information.
  2. (2)The Company will periodically conduct appropriate audits and review its management system for personal information protection.

4. Provision of personal information to third parties

We will not provide customer personal information to third parties except in the following cases.

(When we have customer consent)

We may provide the customer’s personal information and personally identifiable information to a third party with the consent of the customer.

(Cases when provision of personal information is required by law, etc.)
  1. (1) Cases in which personal data is provided to a third party in accordance with laws and regulations
  2. (2)Cases in which provision of personal data to a third party is necessary for the protection of the life, body, or property of an individual and in which it is difficult to obtain the consent of the individual
  3. (3)Cases in which the provision of personal information is particularly necessary for improving public health or promoting the sound growth of children and in which it is difficult to obtain the consent of the individual
  4. (4) Cases in which it is necessary to cooperate with a national agency, a local government, or an individual or entity entrusted by either a national agency or local government to execute affairs prescribed by law, and in which obtaining the consent of the individual is likely to impede the execution of such affairs
(Cases when the handling of personal information is entrusted to a third party)

When we outsource the handling of customer personal information to an outside contractor, we may provide the customer's personal information to the outsourced contractor to the minimum extent necessary under our strict control.

(Cases when personal information is shared with group companies)

We may share customer personal information with our group companies.

  1. (1) Personal data that may be shared
    • Information on customer attributes such as name, gender, telephone number, address, e-mail address, employer, business needs, public information, etc., and other information provided by the customer.
    • Information on individual transactions with customers, such as the types of products and services used, contract dates, transaction amounts, balances, due dates, etc.
    • Information on customer use of services provided by our group companies, such as purchase history and website browsing history.
  2. (2)Scope of personal information sharing
    Domestic consolidated subsidiaries and domestic equity-method affiliates of each company listed in the annual securities reports of the Company and Aeon Co., Ltd. (limited to companies that have already made an external notification in accordance with Article 27, Paragraph 5, Item 3 of the Act on the Protection of Personal Information).
    Click here to see AEON DELIGHT CO., LTD. group companies.
    Click here to see Aeon Co., Ltd. group companies.
  3. (3)Purposes of use by companies that personal information is shared with
    Purposes of use will be in accordance with "Handling of customer personal information: 1. Purpose of use of personal information”.
  4. (4)Party responsible for the management of relevant personal data
    Teitokanda Bldg. 1-1-1 Kandanishiki-cho, Chiyoda-ku, Tokyo 101-0054
    Kazumasa Hamada, President & CEO, Group CEO

5.Name and address of the business handling personal information and name of its representative

Teitokanda Bldg. 1-1-1 Kandanishiki-cho, Chiyoda-ku, Tokyo 101-0054
Kazumasa Hamada, President & CEO, Group CEO

6.Inquiries regarding personal information

Please contact us using the phone number below for any comments, requests, inquiries, disclosure, correction, or deletion of personal information held by our company.

Personal Information Contact Desk, General Affairs Department
Teitokanda Bldg. 1-1-1 Kandanishiki-cho, Chiyoda-ku, Tokyo 101-0054
Tel: 03-4360-3558

7.Requests for disclosure of personal information

If a customer or their agent files a request for disclosure, correction, deletion, suspension of use, etc. (hereinafter referred to as "disclosure, etc.") of personal information provided by the customer, we will respond to such request within a reasonable time and scope. However, the information will not be disclosed in the following cases. If we decide not to disclose the information, we will provide a notice explaining the reason for the decision.

  • Cases in which the identity of the person whose personal information is held cannot be confirmed
  • Cases in which the authority of representation cannot be verified when the request is filed by an agent
  • Cases in which the request form is incomplete or the request is not made in accordance with our procedures
  • Cases in which the subject of the request for disclosure, etc. does not fall under the definition of personal information held by our company
  • Cases in which there is a risk of harm to the life, body, property, or other rights or interests of the individual concerned or a third party
  • Cases in which there is a risk of significant disruption to the proper operation of our business
  • Cases in which the use of the information is in violation of other laws and regulations
  • Other cases in which we are not obligated to disclose, etc. under the Act on the Protection of Personal Information.

The procedures for disclosure, etc. are as follows.

  1. (1)We will send a "Request Form for Disclosure of Retained Personal Data" prepared by our company, as well as a procedural guide describing where to send the request form, handling fees, and payment methods, to the person who requested disclosure, etc. to our contact desk noted in section 6 above.
  2. (2) The person who requests to receive the "Request Form for Disclosure of Retained Personal Data", etc. shall pay the fee in the manner specified in the procedural guide and send the completed request form and identification documents to the address indicated on the request form. If the request is submitted by a representative, the representative's identification documents must also be sent.
  3. (3) Once our contact desk receives the documents described in step (2) above and confirms that the handling fee has been paid, we will begin the procedure. However, if any of the aforementioned cases of non-disclosure applies, we may not respond to all or part of the request.

II Handling of personal information on our website

1. Regarding website cookies

To make the use of our website more convenient for our customers, we send cookies, which identify the computer used by the customer, to the customer's hard disk for analysis and use for the purposes of use described in section 1 (2) above. Cookies do not identify individual customers. In addition, customers can restrict the use of cookies. Please note that in such cases, some services may be unavailable.

2. Regarding website security

The pages on our website that require customers to provide personal information use SSL (Secure Socket Layer), a system that encrypts and communicates data so that even if a third party intercepts the transmitted data, there is no risk that the content of the data will be intercepted. In addition, the server data is protected by a firewall system that prevents unauthorized access. These technologies ensure that the personal information provided by our customers is not leaked to outside parties, and we take utmost care in the management and protection of this information.

Ⅲ Other matters

1. Regarding the court of jurisdiction

In the event of any dispute regarding our company's protection of personal information, the Tokyo District Court shall have jurisdiction as the court of first instance.

2. Regarding revisions

We reserve the right to revise this Privacy Policy in order to protect personal information or to comply with changes in laws, regulations, or other rules.

Partially revised on May 30, 2017
Partially revised on December 15, 2021
Partially revised on April 1, 2022
Partially revised on September 1, 2022