AEON delight’s measures taken against COVID-19
In light of the global spread of the novel coronavirus (COVID-19) infection and the growing uncertainty related to the infection, AEON delight is working to create facility management systems that establish disease control and disinfection methods, and develop and introduce new contactless services, among other efforts, with an aim to continue providing a "safe and secure" environment to all those who use the facilities.
As a facility management company with a Management Principal of “We will continue to create "environmental value" of clients and local communities" AEON delight will realize a society where disease control is a part of life by implementing not provisional but continuous disease control measures, protect the health and lives of our customers and employees, and provide a safe and secure facility environment to the local communities.
Promoting facility management with measures against COVID-19
AEON delight is working to create facility management systems that integrate novel coronavirus (COVID-19) infection prevention in order to continue providing a "safe and secure" environment to all those who use the facilities.
1. Proposal of New Standard Cleaning
Based on our hygiene control services incorporating infection control measures offered to hospitals, we have formulated a cleaning procedure manual compiled under the supervision of experts in infection control science and are providing a new service called New Standard Cleaning that ensures a hygienic environment based on scientific evidence.
We have extended the service into not only commercial facilities with a number of customers but also offices.
Specification changes from planar views to emphasizing elevational views
Cleaning that used to mainly focus on planar surfaces was switched to cleaning based on scientific evidence including elevation surfaces. In addition to maintaining an aesthetic environment, this approach aims to maintain and improve hygiene. Infection control measures are reinforced on surfaces with high frequency of contact with hands, and cleaning is carried out using detergent with efficacy confirmed against COVID-19 and microfiber cloths with excellent removal effect including removal of bacteria.
Visualization of preventive cleaning with the Infection Control Cleaning Team
We have created a unique training program that incorporates our knowhow in hygiene control services and the latest research trends in infection control science. The Infection Control Cleaning Team, comprised of Clean Crews (name of our cleaning staff) who have received professional training, carries out cleaning according to manuals based on appropriate materials management.
Quantifying quality through monitoring
In order to make ‘visible’ the cleanliness level of cleaning areas that are not perceptible to the human eye, cleanliness is monitored using "ATP (adenosine triphosphate) testing*1" technology that expresses the total amount of organic substances in numbers. A test is conducted immediately after cleaning, and if the results do not meet a certain standard, improvements are made by reviewing work methods and training.
*1 ATP (adenosine triphosphate) testing: The test combines ATP contained within the cells of all organisms with enzymes, etc. and measures the amount of light produced (Relative Light Unit; RLU) through the reaction.
2. Fostering Infection Control Cleaning Specialists Through Unique Training Programs
We have established a unique training program aimed at fostering the infection control cleaning specialists who will provide our New Standard Cleaning services.
As of the end of June 2021, approximately 1,200 employees, including partner company staff, had completed the program’s Standard Course, acquiring key infection control skills that enable them to evaluate quality and manage surfaces exposed to high-frequency contact.
The program is divided into three courses – Basic, Standard, and Advanced – according to the tasks covered. Completing all three equips individuals with the skills to lead an infectious disease control team, including quality evaluation, staff training, and making proposals for improvement.
3. Proposals to reduce the risk of contact infection and to realize a contactless environment for facilities
Reducing the risk of contact infection and promoting contactless systems within the facility
As part of our infection prevention measures, we will ensure steady supply of hygiene materials such as high-concentration alcohol, masks for commercial use, and face shields. We also take measures to prevent droplet infection, installing contactless alcohol sprayers and acrylic board partitions at checkout counters in areas with face-to-face interaction, including supermarket cash registers, work counters, and employee break rooms. There are various other proposals that can be made to reduce infection risks, such as automatic closing and opening of doors, antibacterial/antivirus air catalyst coating on walls, and installation of sterilizing light sources that maintain the capabilities of UV rays to disinfect and deactivate viruses but are safe to the human skin and eye.
Vending machines compatible with QR codes and affixed with antibacterial/antiviral film
In response to the rising needs for contactless payment, more vending machines managed by AEON delight are now compatible with five QR codes, in addition to accepting AEON’s E-money WAON and other public transport e-money. Additional measures to reduce contact risk on vending machines include wiping and disinfecting them daily, and affixing antibacterial/antiviral film on vending machine parts that can lead to contact infection.
Antibacterial/antiviral coatings applied at amusement facilities
As part of measures to prevent infections by contact, we also apply antibacterial/antiviral coatings to game machines at amusement facilities operated by Aeon Group companies. Our antibacterial/antiviral coating agents use platinum-based metallic nanocatalysts that have a proven track record in medical institutions, comply with SIAA*2 quality and safety rules, and have been tested by our company. These are sprayed or applied as coatings to the target equipment.
*2 SIAA marks – established by the Society of International Sustaining Growth for Antimicrobial Articles (SIAA), these marks indicate antibacterial products that meet three criteria: Antimicrobial Properties, Safety, and Appropriate Labeling
4. Proposals to provide a safer, more secure air environment
Diagnosis of optimal ventilation for air conditioning equipment and improvement proposals
To reduce risks of droplet infection due to COVID-19, we conduct a diagnosis on the optimal ventilation of air conditioning equipment, so as to maximize ventilation volume and outside air intake at levels that exceeds what is prescribed in the Building Sanitation Act (Act on Maintenance of Sanitation in Buildings). Improvement proposals are made as necessary, such as installing more ventilating equipment. In addition, all indoor locations are checked to make sure there are no air stagnation. For problem areas, we propose or introduce air blowing devices such as ceiling fans.
Installation of network-based CO2 concentration monitoring systems
Seeking to reduce the risk of droplet infections, we install CO2 concentration meters to improve ventilation efficiency and quantitatively measure its effects. To enable customers to check ventilation conditions in real-time, we also worked with manufacturers to develop a “network-based CO2 concentration monitoring system” that uses cloud servers to display CO2 sensor concentration data on distant monitors. These systems have been installed in commercial facilities, stadiums, and other locations.
Initiatives to protect employees, including partner companies
To ensure the continuity of services to our customers, AEON delight considers that taking action with priority on the health and safety of employees including those of partner companies is most important, and therefore is engaged in the following initiatives.
1. Ensuring thorough health management
In November 2020, we established the AEON delight Group Infectious Disease Control Protocol as a guideline for infection control measures. This manual outlines measures to be observed by employees, including infection control basics, task-specific measures and precautions.
We also created an additional A6-size handbook that summarizes the Protocol. In workplaces, employees always carry a pouch containing this handbook and an “Infection Control Kit” consisting of masks, portable alcohol spray, and other essentials. Through these measures, we seek to ensure that all employees and affiliated company staff practice infection control measures.
2. Securing a safe work environment
Our employees who provide services at our customer’s facility conduct operations by paying attention to ensuring a safe environment. Such measures are disinfecting their hands, taking their temperature at the entrance, wearing masks or face shields, ventilating break rooms/changing rooms, and social distancing.
We encourage working remotely or staggered commuting hours for employees who are able to telework, and conduct meetings and business negotiations online to lower the presence rate at offices.
3. Coordinating with partner companies
We share information as needed with partner companies around the country on measures to respond to COVID-19. In the area of cleaning, remote conferences are utilized to organize lectures by professors in infection control science, besides sharing details on New Standard Cleaning and cleaning procedures that incorporate infection control measures. We are ensuring safety measures and service provision through a united effort with partner companies.
New Headquarters Office Receives WELL Health-Safety Rating*3
Our new headquarters, which began operating on September 1, 2021 in Chiyoda-ku, Tokyo, has received the WELL Health-Safety Rating.
COVID-19 infection control measures at the new headquarters include a network-based CO2 concentration monitoring system that allows remote monitoring of CO2 concentrations; an Open network system*4 that enables centralized management of air condition equipment and automatically adjusts ventilation according to CO2 concentration; as well as the adoption of contactless lighting switches, and automated exterior doors for restrooms.
We will utilize the accumulated skills and knowledge in earning the WELL Health-Safety Rating to contribute to creating a safer and more secure facility environment for customers.
*3 WELL Health-Safety Rating ： One of the WELL Certifications that rates a buildingʼs environmental and energy performance and the health and comfort of users and is an international rating system formulated in response to the COVID-19 pandemic
*4 Open network system ：A system that enables integrated control by connecting equipment of various manufacturers on a network